Shipping Policy

CELÉSTE ARTESANO FULFILLMENT & LOGISTICS

SHIPPING & DELIVERY POLICY

Effective Date: August 2026

At Celeste Artesano, we specialize in luxury, artisanal tableware. Because our creations—including Dinner Sets, Complete Tea Sets, Drinkware, Platters, and Dining Accessories—are crafted from delicate ceramics, glass, and stoneware, each order is packed using precision multi-layer shockproof materials and dispatched via reliable courier partners across India.

Order Processing & Dispatch Timelines

We take extreme care in verifying, inspecting, and packaging every individual piece before shipment:

Processing Window

Standard orders are processed, quality-inspected, and dispatched within 2 to 4 business days (excluding Sundays and national holidays) after payment confirmation.

Fragile Multi-Layer Packaging

Every piece is encased in specialized shock-absorbent cushioning, custom corner protectors, and heavy-duty corrugated cartons to prevent in-transit movement.

Real-Time Tracking

As soon as your package is scanned by our logistics network, a tracking link with the Airway Bill (AWB) number is shared via SMS and email.

Address Changes

Shipping addresses can only be updated within 12 hours of placing the order by writing immediately to our support desk.

Estimated Delivery Schedules

Delivery timelines vary based on destination pin codes:

Delhi NCR: Typically delivered within 2 to 3 business days post-dispatch.

Metro & Tier-1 Cities: Typically delivered within 4 to 6 business days post-dispatch.

Rest of India (Tier 2/3 & Regional Pincodes): Delivered within 6 to 8 business days depending on local carrier reach.

Transit Breakage & Mandatory Unboxing Video

While our damage rates are minimal due to reinforced packing, fragile items may encounter unexpected courier mishandling. To ensure your order is fully protected, please adhere to the following protocol:

Compulsory 24-Hour (1 Day) Reporting Rule: Any broken, chipped, cracked, or missing article must be reported to our team within 1 day (24 hours) of delivery.

Mandatory Box-Opening Video: You must record a single, continuous, uncut video showing the sealed outer box with the shipping label clearly visible, opening the box, and inspecting the broken article.

Complimentary Replacement: Once verified by our QA team, a brand new replacement for the damaged piece/set will be dispatched immediately at no additional courier charge.

STRICT DAMAGE CLAIM REQUIREMENT

Claims reported after 24 hours of package delivery or requests submitted without an uncut parcel-opening video cannot be accepted under transit insurance guidelines.

Delivery Attempts & Undelivered Packages

Guidelines regarding doorstep package handover:

Delivery Attempts: Courier executives will make up to three attempts to deliver the consignment. An OTP or signature verification may be required upon handover.

Return to Origin (RTO): If an order is returned to our facility due to incorrect contact information, unreachability, or refusal of delivery, re-dispatch charges will be applicable.